Privacy & Cookie Policy

Privacy Policy
At Ore Lecciana, protecting our customers’ privacy is one of our top priorities. This Privacy Policy explains how your personal data is collected, used, and protected.

Cookie Policy
While using our website orelecciana.com, cookies are used to enhance your user experience. Cookies are small files that are stored on your device when you visit our site.

Collected Data
– First and last name
– Phone number
– Email address
– Physical address

Data Usage
The collected personal data is processed in order to complete order transactions, provide customer support, and carry out marketing activities.

Data Security
We take various technical and administrative measures to ensure the security of your personal data. Your data is accessible only by authorized personnel.

Contact
If you have any questions or requests, you can contact us via email at info@orelecciana.com or by phone at +90 (850) 265 06 73.

Distance Sales Agreement

This Return and Delivery Policy (“Policy”) has been prepared by Beiza Gıda Pazarlama Anonim Şirketi (“Company” or “Seller”), owner of the website www.beiza.com.tr, to inform buyers (“Buyer(s)”) who place orders electronically (“Platform”) via the website or call center, regarding the return and delivery conditions of sold products.
Company Information
Title: Ore Lecciana
Address: Üsküfçü Köyü Değirmendere Mevki 119 Parsel Ezine / Çanakkale
Phone: +90 (850) 265 06 73

1. General
By placing an order electronically through the Platform, you are deemed to have accepted the Preliminary Information Form and Distance Sales Agreement presented to you.

  • This Policy does not contain any unfair terms pursuant to the Regulation on Unfair Terms in Consumer Contracts.
  • Buyers are subject to applicable consumer protection legislation regarding the sale and delivery of purchased products.
  • Shipping costs are to be paid by the Buyers.
  • Each purchased product shall be delivered to the person and/or organization at the address indicated by the Buyer within a maximum of 30 (thirty) days. If the product is not delivered within this period, Buyers may terminate the contract.
  • In the event of contract termination, the Seller must refund all collected payments together with statutory interest within 14 (fourteen) days from the date the termination notice is received.
  • If the Buyer is not present at the delivery address, the order will under no circumstances be left at another address.
  • The Company cannot be held responsible if the person/organization to whom the product is to be delivered refuses to accept it.
  • The purchased product must be delivered complete and in conformity with the specifications stated in the order, together with any warranty certificate and user manual.
  • If the sale of the product becomes impossible, the Seller must notify the Buyer in writing within 3 (three) days of becoming aware of this situation and refund the product price within 14 (fourteen) days.

2. If the Purchased Product Price Is Not Paid
If the Buyer fails to pay for the purchased product or cancels the payment through bank records, the Seller’s obligation to deliver the product shall cease.

3. Purchases Made Through Unauthorized Use of a Credit Card
If, after the product has been delivered, it is determined that the Buyer’s credit card was fraudulently used by unauthorized persons and the product price is not paid to the Seller by the relevant bank, the Buyer must return the product within 7 (seven) days, with shipping costs borne by the Seller.

4. If the Product Cannot Be Delivered on Time Due to Unforeseeable Circumstances
In the event of force majeure preventing timely delivery, the Buyer will be notified and may request one of the following options:

  • Cancellation of the order
  • Replacement with a similar product
  • Postponement of delivery until the obstacle is removed

If the Buyer cancels the order: cash payments are refunded within 14 (fourteen) days in cash; credit card payments are refunded to the bank within 14 (fourteen) days. The bank’s transfer to the account may take 2–3 weeks.

5. Buyer’s Obligation to Inspect the Product
The Buyer is obliged to inspect the product before taking delivery. Damaged or defective products — such as those that are crushed, broken, or with torn packaging — must not be accepted from the courier. A product that has been accepted is deemed to be undamaged and intact. If the right of withdrawal is to be exercised, the product must not be used.

6. Right of Withdrawal
The Buyer must return the product to the Seller within 10 (ten) days from the date on which the withdrawal notice is submitted.

  • In the event of a decrease in value or impossibility of return caused by the Buyer’s fault, the Buyer is obliged to compensate the Seller’s loss in proportion to their fault.
  • The Buyer is not responsible for changes resulting from proper use of the product within the withdrawal period.
  • If the use of the right of withdrawal causes the order total to fall below a campaign threshold, the relevant discount shall be cancelled.

7. Default and Legal Consequences
The Buyer acknowledges that in the event of default on credit card payments, they will be liable for interest pursuant to their agreement with the card-issuing bank and shall be responsible to the bank. The relevant bank may pursue legal remedies; any resulting costs and attorney’s fees may be claimed from the Buyer.

8. Payment and Delivery

  • Payment may be made via Bank Transfer or EFT to the company’s bank accounts (TRY).
  • Single or installment credit card payments are available through the Platform.
  • The Company endeavors to dispatch products on the same day; the delivery period is in any case 30 (thirty) days.
  • Domestic orders are shipped via courier. Orders are dispatched within a maximum of 2 (two) business days following order confirmation.
  • For different delivery arrangements, please contact a customer representative.

9. Other Provisions
The Company reserves the right to make any amendments it deems necessary to this Policy. Changes shall take effect from the moment they are announced at orelecciana.com.
Complaints and objections arising from this Policy may be submitted to the Consumer Arbitration Committee or the Consumer Court in accordance with the monetary thresholds set by the Ministry of Trade.

Personal Data Protection Law (KVKK) Clarification Text

Dear Customer,

We present for your information and approval the Clarification and Consent Text regarding the Protection and Processing of Personal Data.

In accordance with the provisions of the Personal Data Protection Law No. 6698 (KVKK), all information that identifies or makes you identifiable, including your sensitive personal data, shall be processed as Personal Data by Ore Lecciana in its capacity as Data Controller, within the scope outlined below. The processing of your Personal Data refers to any operation performed on such data, including but not limited to collection, recording, storage, preservation, alteration, reorganization, disclosure, transfer, acquisition, making available, classification, or prevention of use.

Through this Clarification and Consent Text, the aim is to inform customers regarding the personal data processing activities carried out by Ore Lecciana under the relevant law and to obtain their explicit consent for the situations specified below. At Ore Lecciana, we emphasize that the security of your personal data is our top priority, and we continue our operations with full awareness of the importance of protecting your data in all our products and services.

Purposes and legal grounds for processing your personal data:

Personal data belonging to customers may be processed by Ore Lecciana in accordance with Articles 5 and 6 of the Law, for the following purposes:
– Ensuring that business units perform the necessary operations to enable related persons to benefit from the products and services provided by Ore Lecciana;
– Carrying out the business processes related to such services;
– Planning and execution of commercial activities conducted by Ore Lecciana;
– Planning and execution of commercial and/or business strategies of Ore Lecciana;
– Ensuring legal, technical, and commercial-occupational security of Ore Lecciana and the persons in a business relationship with Ore Lecciana;
– Planning and execution of activities necessary for customizing the products and services offered by Ore Lecciana according to users’ preferences, usage habits, and needs.

In cases where the personal data processing conditions specified in Article 5/2 and 6/3 of the Law are not met, Ore Lecciana must obtain the customer’s explicit consent to process the data. In this context, customer personal data may be processed and shared with the parties specified in this Clarification and Consent Text, with the customer’s approval, for the following purposes:
– Creation of customer-specific campaigns,
– Cross-selling,
– Audience targeting,
– Monitoring customer behaviors to improve user experience,
– Enhancing the functionality of Ore Lecciana’s website and mobile application and personalizing them according to customer needs,
– Direct and indirect marketing, personalized marketing and remarketing activities,
– Customer-specific segmentation, targeting, analytics, and internal reporting,
– Market research,
– Planning and execution of customer satisfaction activities,
– Planning and management of customer relationship processes,
– Planning and execution of sales and marketing processes for Ore Lecciana’s products and/or services,
– Creating and/or increasing loyalty to Ore Lecciana’s products and/or services.

Transfer of your personal data:

Customer personal data may be shared by Ore Lecciana in accordance with the data processing conditions and purposes specified in Articles 8 and 9 of the Law, with Ore Lecciana’s authorized personnel, subsidiaries, business partners, suppliers, shareholders, legally authorized public institutions, and private entities, for the following purposes:
– Enabling the related business units to carry out the necessary work to provide related persons with the products and services offered by Ore Lecciana;
– Conducting the related business processes;
– Planning and execution of Ore Lecciana’s commercial and/or business strategies;
– Ensuring the legal, technical, and commercial-occupational security of Ore Lecciana and the persons who have business relations with Ore Lecciana;
– Planning and implementation of activities to customize and promote the products and services offered by Ore Lecciana according to user preferences, usage habits, and needs.

Your rights under Article 11 of the Law:

By applying to Ore Lecciana, you have the right to:

I) Learn whether your personal data is being processed,
II) Request information if it has been processed,
III) Learn the purpose of processing and whether it is being used in accordance with that purpose,
IV) Know the third parties to whom your data has been transferred, domestically or internationally,
V) Request correction if your personal data has been processed incompletely or inaccurately,
VI) Request deletion or destruction of your personal data under the conditions stipulated in Article 7 of the KVKK,
VII) Request that the operations carried out under items (V) and (VI) be notified to third parties to whom the data has been transferred,
VIII) Object to any negative consequences arising from the analysis of your data exclusively through automated systems,
IX) Request compensation in the event of damages due to unlawful processing of your personal data.

Data controller to whom you may submit a request under the Law:

In accordance with the provisions of the KVKK, you may submit your request to exercise the rights stated above to Ore Lecciana in writing or through other methods determined by the Personal Data Protection Board.

Return and Delivery Policy

This Return & Delivery Policy has been prepared to inform buyers who place orders electronically through the website orelecciana.com or related sales channels operated by Ore Lecciana, regarding the return and delivery conditions of the products offered for sale.

Company Information

Company Name: Ore Lecciana

Address: Üsküfçü Köyü Değirmendere Mevki 119 Parsel Ezine / Çanakkale

Phone: +90 (850) 265 06 73

E-Mail: info@orelecciana.com

Website: orelecciana.com

1. General Terms

By placing an order electronically through the platform, you are deemed to have accepted the Preliminary Information Form and the Distance Sales Agreement presented to you.

  • The provisions of this Policy are prepared in accordance with applicable consumer protection legislation and do not contain unfair terms.
  • Buyers are subject to the applicable consumer protection laws and regulations regarding the sale and delivery of purchased products.
  • Unless otherwise stated, shipping and delivery costs belong to the Buyer.
  • Each purchased product shall be delivered to the person and/or organization at the address indicated by the Buyer, provided that the legal delivery period of 30 (thirty) days is not exceeded.
  • If the product is not delivered within this period, the Buyer may terminate the agreement.
  • In case of termination of the agreement, the Seller shall refund the collected payments to the Buyer within the legal period specified by applicable regulations.
  • If the Buyer is unavailable at the delivery address, the Seller shall not be held responsible for delivery to another address.
  • If the contractual product is to be delivered to a third party or organization other than the Buyer, the Seller cannot be held responsible if such person or organization refuses to accept the delivery.
  • The purchased product must be delivered completely and in accordance with the specifications stated in the order.
  • If the delivery or supply of the product becomes impossible, the Seller shall notify the Buyer and carry out the refund process in accordance with applicable legislation.

2. Failure to Pay for the Purchased Product

If the Buyer fails to pay for the purchased product or if the payment is canceled in bank records, the Seller’s obligation to deliver the product shall cease.

3. Purchases Made with Unauthorized Use of Credit Cards

If, after the product has been delivered, it is determined that the credit card used for payment was unlawfully used by unauthorized persons and the related payment is not transferred to the Seller by the relevant bank or financial institution, the Buyer shall be obliged to return the product to the Seller in accordance with the legal procedures and periods.

4. Inability to Deliver the Product on Time Due to Unforeseen Circumstances

If the product cannot be delivered within the specified time due to force majeure events or unforeseen circumstances beyond the Seller’s control, the Buyer shall be informed accordingly. In such cases, the Buyer may request one of the following:

  • Cancellation of the order
  • Replacement of the product with a similar product
  • Postponement of the delivery until the obstacle is resolved

If the Buyer cancels the order, the payment shall be refunded within the legal periods. For payments made by credit card, the time required for the refund amount to appear in the Buyer’s account may vary depending on the bank’s internal procedures.

5. Buyer’s Obligation to Inspect the Product

The Buyer is obliged to inspect the product before accepting delivery. Damaged, defective, crushed, broken, or visibly deformed packages should not be accepted from the cargo company. Products accepted upon delivery shall be deemed to be undamaged and in good condition. If the right of withdrawal is to be exercised, the product must be preserved properly and should not be used beyond ordinary inspection.

6. Right of Withdrawal

After notifying the Seller of the intention to exercise the right of withdrawal, the Buyer is obliged to return the product to the Seller in accordance with the applicable legal procedures and time limits.

  • If the product loses value or return becomes impossible due to the Buyer’s fault, the Buyer shall compensate the Seller’s damages proportionate to the fault.
  • The Buyer shall not be held responsible for changes resulting from ordinary use and inspection of the product within the withdrawal period.
  • If the withdrawal causes the order amount to fall below a campaign or discount threshold, the related discount or campaign benefit may be canceled.

7. Default and Legal Consequences

If the Buyer defaults on payments made by credit card, the Buyer accepts and undertakes that they shall be liable for interest and other obligations within the framework of the agreement made with the card-issuing bank. The relevant bank or financial institution may pursue legal remedies, and any resulting legal expenses and attorney fees may be claimed from the Buyer.

8. Payment and Delivery

  • Payments may be made through the payment methods offered by the Seller.
  • Bank transfer, EFT, credit card, or other payment methods specified on the platform may be used.
  • The Seller aims to dispatch products as quickly as possible.
  • In all cases, the delivery period shall not exceed 30 (thirty) days.
  • Domestic orders may be shipped through contracted cargo or delivery companies.
  • For special delivery conditions, the Buyer may contact the Seller via +90 (850) 265 06 73 or info@orelecciana.com.

9. Miscellaneous Provisions

Ore Lecciana reserves the right to make any amendments deemed necessary to this Policy. Amendments shall become effective as of the date they are published on orelecciana.com.

Any complaints or objections arising from this Policy may be submitted to the authorized Consumer Arbitration Committee or Consumer Court in accordance with applicable legislation.

Membership Agreement

Membership Terms and Conditions
Users who wish to register via orelecciana.com are deemed to have accepted the terms outlined below. Membership applications become active only after approval by Ore Lecciana.

Membership Information
You are responsible for the accuracy and currency of the information you provide during registration. If incorrect or incomplete information is provided, your membership may be suspended or canceled.

Terms of Use
You are responsible for all actions performed through your membership account. To ensure the security of your account, you must not share your password with anyone.

Cancellation and Suspension
Ore Lecciana reserves the right to suspend or cancel the accounts of users who do not comply with the membership terms and conditions.

Contact
If you have any questions or requests, you can contact us via email at info@orelecciana.com or by phone at +90 (850) 265 06 73.